Remote

Contract

Responsibilities

Client Implementation & Operations

• Own client implementations end-to-end: discovery, current-state assessment,
configuration, training, go-live, post-launch optimization
• Analyze hospital labor workflows: unit staffing, schedule construction, float pool
deployment, manual workarounds
• Build and maintain implementation workplans, status trackers, and issue logs
• Analyze client staffing data: labor spend, scheduling actuals, overtime patterns,
agency utilization

Change Management & Stakeholder Engagement

• Build working relationships with directors of nursing, house supervisors, staffing
office managers, and finance partners
• Serve as primary point of contact throughout each engagement
• Execute stakeholder mapping, readiness assessments, training delivery,
communication plans, and feedback collection
• Identify resistance early and address it directly
• Manage through implementation setbacks without losing momentum or stakeholder
confidence

Analysis & Insight Development

• Identify staffing inefficiencies and labor cost drivers: overtime concentration, agency

dependency, schedule non-compliance, census-to-staff misalignment

• Conduct value impact analyses: quantify operational and financial outcomes against

pre-deployment baselines (premium labor spend reduction, staffing coverage

improvement, scheduling compliance changes)

• Build current-state and future-state process maps documenting actual hospital

workflows

• Produce client-facing reports framed around cost impact, quality risk, and

operational burden

Product Feedback & Development

• Translate field observations into structured product input: document the workflow,

the failure point, and the solution requirements

• Capture client edge cases, configuration decisions, and workarounds to build

HIRA’s implementation playbook

• Participate in design sessions, sprint reviews, and roadmap discussions

representing the client’s operational reality

• Track and report on implementation KPIs: adoption rates, time-to-value, workflow

compliance, labor cost impact

Qualifications

Required:

• 2–5 years in implementation consulting, healthcare operations, change

management, or an operational analyst role

• Strong analytical capability: clean, structure, and extract insight from raw staffing

data quickly

• Excel proficiency required; SQL or BI tool experience is a strong plus

• Demonstrated ability to build trust and drive adoption with skeptical stakeholders

• Process mapping and workflow documentation: capture how operations actually run

• Clear, specific written communication: status updates, training materials, issue logs,

client reports

• Strong project management discipline: tracks open items, follows up independently,

keeps workstreams moving

• Able to operate independently, define scope, and execute without detailed direction

Preferred:

• Experience in hospital operations, nursing administration, or health system

workforce management

• Familiarity with workforce management platforms (UKG/Kronos, API Healthcare,

Infor)

• Exposure to EHR environments (Epic, Cerner) and clinical-operational data flows

• Experience with product analytics tools (Mixpanel, Amplitude) or agile workflows

(Jira, Linear)

• Prior startup experience or a role requiring execution well beyond a defined job

description

• Understanding of healthcare labor cost drivers: overtime, agency spend, float

optimization, schedule compliance, position control

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